Terms of Use

1. What this agreement covers

These terms are between Rentaza ("we", "us", "the platform") and you, the person using it. They apply whether you use Rentaza as a landlord, a tenant, a caretaker or teammate, or an affiliate agent.

By creating an account or continuing to use the platform you accept these terms. If you do not accept them, do not use the platform.

2. What we are - and what we are not

We provide software that records and organises tenancy information: properties, units, tenants, leases, rent records, receipts, maintenance requests and reports.

We are NOT a party to any tenancy. A tenancy agreement is between the landlord and the tenant. We do not let property, we do not manage property, and we are not an agent for either side.

We do NOT hold, transmit, or process your money. Rent, deposits and service charges are paid directly between the tenant and the landlord using their own bank or mobile-money accounts. The platform records that a payment was reported and confirmed; it does not move funds and it is not a payment service, an escrow, or a bank.

A record in the platform is evidence that something was entered and confirmed by a user. It is not, by itself, proof that money was received, that a tenancy is lawful, or that either party has met their legal obligations.

3. Your account

You must give accurate information and keep it up to date. You are responsible for everything done through your account, so keep your password private and tell us promptly if you think someone else has access.

You must be legally capable of entering into a binding agreement. Accounts are personal; do not share your login. A landlord may invite teammates, and each teammate needs their own account.

4. If you are a landlord

You are responsible for complying with the laws that apply to letting property in your area, including tenancy, health and safety, and tax obligations. We do not provide legal or tax advice.

You are responsible for the accuracy of what you record: rent amounts, charges, confirmations, deductions and refunds. Confirming a payment in the platform is your statement that you received it.

Lease agreements generated by the platform are a starting template only. You must have them reviewed by a qualified advocate before relying on them. You remain responsible for the terms you agree with your tenants.

You decide what to charge and whether to apply late fees or deposits. You may only charge a tenant what your signed agreement with them permits.

You are the controller of your tenants' information. Only collect and store what you genuinely need, and treat it lawfully and confidentially.

5. If you are a tenant

Your rent is owed to your landlord under your tenancy agreement with them, not to us. Recording a payment here does not replace actually paying your landlord.

Give accurate payment details and proof. Submitting false payment claims or forged proof is a serious misuse of the platform and may end your access.

Your payment history belongs to you and you may share it with whomever you choose. We do not publish it, sell it, or show it to other tenants.

6. If you are an affiliate agent

You are an independent contractor. You are not our employee, partner, joint venturer or legal representative, and this agreement does not create any of those relationships.

You have NO authority to bind us. You may not make promises, guarantees, discounts, pricing commitments or representations on our behalf. Anything you say beyond our published materials is yours alone, and you are responsible for it.

Commission accrues only on subscription payments that are actually received and confirmed. If a payment is later reversed, refunded or found to be fraudulent, any commission arising from it is reversed too, and we may deduct it from future payouts (clawback).

Your rate is applied to the subscription amount AFTER any VAT is taken off. VAT is collected on behalf of the revenue authority and is never our income, so it does not form part of what commission is paid on. While we are not VAT registered the two amounts are identical, and your payout page always shows the amount your rate was applied to.

To keep earning you have to stay active. If you do not sign in for the dormancy period shown on your Tiers page, commission that would accrue AFTER that point pauses until you sign in again. Nothing you have already earned is affected, nothing is taken away, and your landlords remain yours - accrual simply resumes when you return. This applies to every agent at every tier; no tier is exempt from it.

If you introduce another agent, and we have that arrangement switched on, you also earn a share of what the landlords THEY sign up actually pay, for a limited period after the introduction. The share and the period are shown on your Refer page. Introducing someone earns you nothing by itself: the share exists only once a landlord has made a payment we have confirmed, and there is no fee of any kind to join or to introduce anyone. There is a ceiling on what we pay in total on any one payment; where your own rate and an introducer’s share would together exceed it, the INTRODUCER’S share is reduced and yours is not.

As an independent contractor you are responsible for your own taxes. Where the law requires us to, we will deduct withholding tax from what we send you and pay it to the revenue authority in your name. This is not a reduction in what you have earned - it is your tax, paid on your behalf - and we will give you a numbered certificate for each deduction to set against what you owe. Any rate applied is shown on the payout it was taken from.

Commission rates, tier thresholds and payout rules may change. We will give reasonable notice of changes, which apply to commission accruing after the change.

Fraud forfeits commission. Creating fake accounts, self-referral, referring accounts you control, inflating unit counts, or any attempt to manufacture commission ends the relationship immediately, forfeits unpaid commission, and may be reported to the authorities.

You may only contact landlords and tenants for the purpose of introducing and supporting them on the platform, and you must respect their wishes if they ask you to stop.

Confidentiality: any landlord or tenant information you see through the platform is confidential. Use it only to serve those clients on this platform. Do not copy, export, retain after termination, share, sell or use it for any other business. This obligation continues after your account ends.

We may suspend or terminate an agent account, and withhold disputed payouts while we investigate, where we reasonably suspect fraud or a serious breach of these terms.

7. Acceptable use

Do not use the platform to break the law, harass or intimidate anyone, discriminate unlawfully, or collect information about people who are not your tenants or clients.

Do not attempt to access other users' data, probe or disrupt the service, scrape it, or work around its security or usage limits.

Do not upload content you have no right to share, or anything containing malware.

8. Subscriptions and payment for the platform

Some plans are free and some are paid. Paid plans are billed per account, in advance, for the period you choose. Prices are shown in the app before you pay.

You pay the platform subscription directly to us by bank or mobile money, and we confirm receipt. Access to paid features continues for the period your confirmed payment covers.

Fees already paid are generally non-refundable, except where the law requires otherwise or where we agree in writing. If we materially reduce a feature you have paid for, contact us and we will deal with it fairly.

We may change prices with reasonable notice. Changes take effect from your next period, never mid-period.

9. Availability

We work to keep the platform available and accurate, but we provide it 'as is'. We do not guarantee uninterrupted access, and we may carry out maintenance or change features.

Keep your own copies of anything you would be unable to reconstruct. The platform lets you export and print your records - use it.

10. Limits of our responsibility

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

Subject to that, we are not responsible for: unpaid rent, a tenant or landlord's conduct, disputes between you and any other user, the accuracy of information other users enter, decisions you take based on the platform, or loss of profit, business or opportunity.

Where we are found liable, our total liability to you in any twelve-month period is limited to the greater of the platform fees you paid us in that period, or TZS 100,000.

You are responsible for your own use of the platform and for claims arising from information you enter or send through it.

11. Suspending or ending accounts

You may stop using the platform at any time and ask us to close your account.

We may suspend or close an account that breaches these terms, is used for fraud or abuse, or exposes us or other users to legal risk. Where it is reasonable to do so, we will tell you why and give you a chance to put it right.

When an account closes, we keep records for as long as we must for legal, tax and dispute purposes, and delete the rest in line with our Privacy Policy.

12. Changes to these terms

We may update these terms. The version and date are shown at the top of this page, and we will ask you to accept a materially changed version the next time you sign in.

Continuing to use the platform after a change means you accept the updated terms.

13. Law and disputes

These terms are governed by the laws of the United Republic of Tanzania, and the courts of Tanzania have jurisdiction.

If something goes wrong, contact us first. Most problems are resolved quickly and informally, and we would rather fix an issue than argue about it.

Contact: support@rentaza.co.tz